FAQ

Frequently Asked Questions

Refund

All return requests must be made within 10 days of the delivery date. To initiate a return, send an email to info@delanystyle.com with your order number, the reason for return, and any relevant details.

Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund. If approved, refunds will be processed promptly to the original payment method.

Yes, items must be in their original condition, unused, and undamaged.

Delivery

Our standard delivery timeframe is typically 10 to 20 days. Please note that delivery times may vary depending on your location.

Yes, we offer Free Shipping on all orders over $60. Shipping costs for orders below $60 will be calculated at checkout.

Once your order has been shipped, you will receive a confirmation email with tracking information. You can use this information to track your order’s progress.

Returns

Yes, we understand that sometimes a product may not meet your expectations.

To initiate a return, send an email to info@delanystyle.com with your order number, the reason for return, and any relevant details. Our customer service team will review your request and provide detailed return instructions.

Payment

We accept various payment methods, including credit/debit cards. Payment is due at the time of the order.

No, we do not store your payment information. Your privacy and security are important to us. For more details, please refer to our Privacy Policy.

Please contact us immediately at info@delanystyle.com for assistance. Orders cannot be canceled after they have already been processed and shipped.